Thank you for choosing PayPal for your online payments. As our valued
customer, our priority is to keep you secure when transacting with us.
Our security measures are also in line with requirements from the Monetary
Authority of Singapore (MAS) to reduce risks of money laundering and
terrorist financing. The measures we’ve put in place include collecting and
confirming additional information about our customers before their PayPal
account reaches a total transaction value of SGD 7,500.
We noticed that you’re reaching this amount and would need you to provide
some documents so that you can continue using your PayPal account
uninterrupted. Don’t worry, we’ll keep your information secure and will not
share it with any third party.
Here are the documents we need:
• A legible copy of a government issued identification document such as
Licence or Passport that is still valid
(Note: Name on identification document must match the name on your PayPal
• Proof of address document such as the back copy of your NRIC card, a copy
of a utility bill, bank or credit card statement in your name.
A few things to note:
– Name and address on your document must match those on your PayPal account
– If you choose to provide document such as a copy of a utility bill, bank
or credit card statement as your proof of address, the document must be
dated within the last 6 months
Here’s how to submit your documents…
• Log in to your PayPal account
• Go to Resolutions Centre and follow the instructions on how to upload
(Note: There is a 1.28 MB size limit for each document, and the maximum
size for all documents is 5 MB)
• Fax your documents to (65) 6510-4576 Attn: Compliance Department. Please
state your email address and case number on each fax sheet when faxing the
Please help us comply with this regulatory requirement and submit your
documents within 14 days from the date you receive this email. If you have
any problem submitting them or have questions about this requirement, you
can refer to our online FAQ for details. Alternatively, you may contact our
Customer Service agents at (65) 6510-4650 or email us at
We appreciate your co-operation and thank you for your support.
Case ID: PP-001-XXX-761-XXX
PayPal Compliance Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Centre.
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