RTV Return to Vendor Codes

RTV Red: file a claim with the manufacturer for the product, throw the product away and the manufacturer credits us for it. Needless to say, RTV Red items are very small.

RTV Yellow: send the product back to the manufacturer, who credits us for it. Most RTV Yellow items are disassembled at the manufacturer and the usable parts are recovered.

RTV Green: send the product back to the manufacturer, who fixes it and sends it back to us. If you’ve ever gone to the HD paint desk and seen all the reconditioned paint sprayers, or the lawn mowers in the garden department, you’ve seen RTV Green in action. This is a bit like Soylent Green, but you don’t have to wait for Tuesday to get it.

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